MarketOne Partner Lifecycle Management
Client:
Amdocs
Role:
UI/UX Designer
MarketOne Partner Lifecycle Management
Overview
Amdocs MarketOne is a global B2B platform enabling merchants, resellers, and service providers to connect, collaborate, and manage commercial agreements.
As Lead UI/UX Designer, I contributed to the ongoing evolution of the platform — designing and refining key user journeys that supported partnership creation, product management, and revenue settlement within one unified system.
Problem
The platform served multiple user types, each with different goals and levels of technical understanding.
Complex data structures, layered approval flows, and inconsistent interfaces made navigation difficult and slowed down key business operations such as onboarding, pricing setup, and agreement approvals.
Approach
To address usability and efficiency challenges, I:
Collaborated with product owners and business analysts to translate complex B2B requirements into clear, usable workflows.
Refined UI patterns to ensure visual and functional consistency across merchant and reseller experiences.
Progressively simplified dense information, helping users focus on key actions first.
Worked closely with developers to validate component behaviour and ensure accurate implementation of design intent.
Problem
The platform served multiple user types, each with different goals and levels of technical understanding.
Complex data structures, layered approval flows, and inconsistent interfaces made navigation difficult and slowed down key business operations such as onboarding, pricing setup, and agreement approvals.
Approach
To address usability and efficiency challenges, I:
Collaborated with product owners and business analysts to translate complex B2B requirements into clear, usable workflows.
Refined UI patterns to ensure visual and functional consistency across merchant and reseller experiences.
Progressively simplified dense information, helping users focus on key actions first.
Worked closely with developers to validate component behaviour and ensure accurate implementation of design intent.
Problem
The platform served multiple user types, each with different goals and levels of technical understanding.
Complex data structures, layered approval flows, and inconsistent interfaces made navigation difficult and slowed down key business operations such as onboarding, pricing setup, and agreement approvals.
Approach
To address usability and efficiency challenges, I:
Collaborated with product owners and business analysts to translate complex B2B requirements into clear, usable workflows.
Refined UI patterns to ensure visual and functional consistency across merchant and reseller experiences.
Progressively simplified dense information, helping users focus on key actions first.
Worked closely with developers to validate component behaviour and ensure accurate implementation of design intent.
Solution
The evolved Partner Lifecycle Management experience brought structure and clarity to a highly technical process.
Users could now:
Initiate and manage partnerships within a streamlined interface.
Set commercial terms and track agreement statuses in real time.
View key metrics and performance dashboards tailored to their role.
Manage documentation, pricing, and compliance all in one place.
Results
The enhancements helped streamline the partner experience and strengthen confidence in the platform’s usability and consistency.
Improved usability and navigation speed across key merchant and reseller workflows.
Higher stakeholder satisfaction, with clearer visibility into partnership and agreement status.
Established design consistency and reusable UI components, now adopted across other MarketOne modules.
Conclusion
MarketOne continues to evolve as a key platform within Amdocs’ enterprise ecosystem.
Through iterative design and close collaboration with business and development teams, the product now delivers a more intuitive and efficient experience which empowers users to manage complex B2B relationships with confidence.
Solution
The evolved Partner Lifecycle Management experience brought structure and clarity to a highly technical process.
Users could now:
Initiate and manage partnerships within a streamlined interface.
Set commercial terms and track agreement statuses in real time.
View key metrics and performance dashboards tailored to their role.
Manage documentation, pricing, and compliance all in one place.
Results
The enhancements helped streamline the partner experience and strengthen confidence in the platform’s usability and consistency.
Improved usability and navigation speed across key merchant and reseller workflows.
Higher stakeholder satisfaction, with clearer visibility into partnership and agreement status.
Established design consistency and reusable UI components, now adopted across other MarketOne modules.
Conclusion
MarketOne continues to evolve as a key platform within Amdocs’ enterprise ecosystem.
Through iterative design and close collaboration with business and development teams, the product now delivers a more intuitive and efficient experience which empowers users to manage complex B2B relationships with confidence.
Solution
The evolved Partner Lifecycle Management experience brought structure and clarity to a highly technical process.
Users could now:
Initiate and manage partnerships within a streamlined interface.
Set commercial terms and track agreement statuses in real time.
View key metrics and performance dashboards tailored to their role.
Manage documentation, pricing, and compliance all in one place.
Results
The enhancements helped streamline the partner experience and strengthen confidence in the platform’s usability and consistency.
Improved usability and navigation speed across key merchant and reseller workflows.
Higher stakeholder satisfaction, with clearer visibility into partnership and agreement status.
Established design consistency and reusable UI components, now adopted across other MarketOne modules.
Conclusion
MarketOne continues to evolve as a key platform within Amdocs’ enterprise ecosystem.
Through iterative design and close collaboration with business and development teams, the product now delivers a more intuitive and efficient experience which empowers users to manage complex B2B relationships with confidence.
